90-night try-it-or-return
You have 90 nights from the day your order arrives to decide if it's for you. Use it as often as you like during that window. If you're not glad you have it by night 90, email us and we'll walk you through returning it for a refund. This applies to every product in our store.
Something not working right?
If an item stops working the way it should under normal use during your 90 nights, email us with your order number and photos and we'll sort out a replacement or a refund.
Damaged on arrival
If your order arrives damaged, email us within 7 days of delivery with a photo of the item and the packaging. We'll send a replacement or a refund at no extra cost to you.
Refund timeline
Once we receive your return, we refund the full purchase price to your original payment method within 5–10 business days. Return shipping is paid by the customer. Items damaged by misuse, and returns started after 90 nights, are not eligible. See our refund policy.
How to start a return
Email info@northspireinc.com with your order number and let us know it's not working out. We'll reply with return instructions — no phone tree, no forms to fill out first.